My Xflinity Internet - Consumer Data Privacy Policy

1. Introduction:

My Xflinity Internet is dedicated to safeguarding the privacy and confidentiality of our customers’ personal information and data. This Consumer Data Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of consumer data. We are committed to complying with applicable data protection laws and industry standards to ensure the security and privacy of our customers’ information.

2. Data Collection and Usage:

2.1. Personal Information:
  • We collect and process personal information from our customers, including names, addresses, contact details, and payment information. This data is used solely for the purpose of providing our internet and TV cable services and facilitating payments.
2.2. Account Information:
  • Customer account information, such as service preferences, subscription details, and usage patterns, may be collected and used to improve our services and enhance customer experience.
2.3. Communication Data:
  • We may collect data related to customer communication with our support team, including inquiries, feedback, and complaints. This data is used to address customer queries and improve customer support services.
2.4. Marketing Preferences:
  • With explicit consent, we may use customer data to send promotional offers, newsletters, or marketing communications. Customers have the right to opt-out of such communications at any time.

3. Data Security:

3.1. Security Measures:
  • My Xflinity Internet implements robust security measures to protect customer data from unauthorized access, disclosure, alteration, or destruction.
3.2. Encryption:
  • All customer data is encrypted during transmission to safeguard it from interception and ensure secure communication.
3.3. Access Controls:
  • Access to customer data is restricted to authorized personnel on a need-to-know basis, and strict access controls are enforced.

4. Data Sharing and Disclosure:

4.1. Third-Party Service Providers:
  • We may share customer data with trusted third-party service providers who assist us in delivering our services (e.g., installation technicians, payment processors).
  • These third parties are bound by confidentiality agreements and are only granted access to data necessary to perform their services.
4.2. Legal Compliance:
  • In compliance with applicable laws and regulations, we may disclose customer data in response to lawful requests, court orders, or legal processes.

5. Data Retention:

5.1. Data Retention Period:
  • We retain customer data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Customer Rights:

6.1. Data Access and Rectification:
  • Customers have the right to access and correct their personal information held by My Xflinity Internet.
6.2. Data Deletion:
  • Customers can request the deletion of their personal data, subject to applicable legal obligations.

7. Consent and Opt-Out:

7.1. Consent:
  • By using My Xflinity Internet services, customers consent to the collection, use, and processing of their data as outlined in this policy.
7.2. Opt-Out:
  • Customers can opt-out of receiving marketing communications by following the instructions provided in marketing emails or by contacting our customer support.

8. Policy Updates:

This Consumer Data Privacy Policy may be updated periodically to reflect changes in our data practices or in compliance with relevant regulations. Any revisions will be posted on our website.

At My Xflinity Internet, we are committed to protecting consumer data privacy and maintaining the confidentiality of customer information. By adhering to this policy, we aim to build and maintain trust with our valued customers.