My Xflinity Internet - Delivery Policy

1. General Policy Statement:

My Xflinity Internet provides reliable and efficient delivery services for our internet and TV cable services. This Delivery Policy outlines our guidelines and procedures for delivering our services to customers, ensuring a seamless experience and timely setup.

2. Service Activation:

2.1. New Customers:
  • Upon subscribing to our internet and TV cable services, a representative from My Xflinity Internet will contact the customer to schedule the installation and activation date.
  • We strive to activate services within the shortest possible time frame, subject to availability and serviceability in the customer’s location.
2.2. Existing Customers:
  • For customers requesting upgrades or modifications to their existing services, we will schedule the activation promptly, depending on the nature of the request and network availability.

3. Installation and Setup:

3.1. Professional Installation:
  • My Xflinity Internet provides professional installation services for both internet and TV cable connections.
  • Our skilled technicians will visit the customer’s premises on the scheduled date to complete the installation and setup process.
3.2. Serviceability Confirmation:
  • Before proceeding with the installation, our technicians will assess the serviceability of the customer’s location to ensure that our services can be delivered effectively.
3.3. Equipment Provision:
  • Necessary equipment, such as modems, routers, and set-top boxes, will be provided by My Xflinity Internet during the installation process.

4. Delivery Timeframes:

4.1. Internet Services:
  • For new internet service installations, we aim to complete the setup within 5 to 7 business days, subject to factors like location, infrastructure availability, and scheduling.
4.2. TV Cable Services:
  • TV cable services will be activated within 1 to 3 business days, following the customer’s request and the availability of our service technicians.
4.3. Equipment Delivery:
  • If any equipment needs to be delivered to the customer’s premises separately, it will be done within 2 to 5 business days, depending on the customer’s location.

5. Communication and Updates:

5.1. Installation Confirmation:
  • Once the installation appointment is scheduled, My Xflinity Internet will communicate the date and time to the customer through the preferred communication channel (email, SMS, or phone call).
5.2. Status Updates:
  • In the event of any delays or changes in the installation schedule, our customer support team will promptly inform the customer and provide updates accordingly.

6. Customer Support:

My Xflinity Internet customer support team is available to address any queries or concerns related to the delivery of our services. Customers can contact our support through phone, email, or the live chat feature on our website.

7. Policy Updates:

This Delivery Policy may be updated from time to time to reflect changes in our service offerings or to comply with relevant regulations. Any modifications will be effective immediately upon posting on our website.

At My Xflinity Internet, we are committed to providing a smooth and efficient delivery experience for our internet and TV cable services. Our goal is to ensure customer satisfaction by delivering services promptly and professionally.

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